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Fancy_Flutter15B9
Participant
March 15, 2016
Answered

I could not activate it because it says that my trial period expired. I paid for the license and there is no way to use

  • March 15, 2016
  • 2 replies
  • 400 views

Since 69 days ago I bought a license dreamweaver, I have charged me twice and I can not use it. I could not activate it because it says that my trial period expired. I paid for the license and there is no way to use or chat with you for technical service. Within three days they will return to charge a month without being able to use the program.

    This topic has been closed for replies.
    Correct answer John T Smith

    Does your Cloud subscription properly show on your account page?

    If you have more than one email, are you sure you are using the correct Adobe ID?

    https://www.adobe.com/account.html for subscriptions on your Adobe page

    .

    If yes

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

    .

    If no

    This is an open forum, not Adobe support... you need Adobe staff to help

    Adobe contact information - http://helpx.adobe.com/contact.html

    Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    -Select your product and what you need help with

    -Click on the blue box "Still need help? Contact us"

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    March 15, 2016

    Does your Cloud subscription properly show on your account page?

    If you have more than one email, are you sure you are using the correct Adobe ID?

    https://www.adobe.com/account.html for subscriptions on your Adobe page

    .

    If yes

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

    .

    If no

    This is an open forum, not Adobe support... you need Adobe staff to help

    Adobe contact information - http://helpx.adobe.com/contact.html

    Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    -Select your product and what you need help with

    -Click on the blue box "Still need help? Contact us"

    David_Powers
    Inspiring
    March 15, 2016

    I've moved this to the Downloading, Installing, Setting Up forum, which is monitored by Adobe staff. Hopefully, someone there can assist you in getting the program correctly set up.