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daktulus
janv. 6, 2026 11:15 PM UTC
Question

I deactivated on old PC, still cant activate on new one. Photoshop CS6

Windows 11 Photoshop CS6

 

i deactivated on old PC

 

Every time I start CS6 on new Win11 PC, I get a screen asking me to license the software. I do this every time, but it always fails because the browser doesn't pass the sign-in information to the PC program (unlike two weeks ago, when it worked perfectly). Instead of the sign-in screen disappearing, another sign-in prompt appears.

 

 

I also tried it offline, as recommended in the forum (starting Photoshop on my PC offline). I enter the serial number, but after that, the sign-in screen reappears every time I start Photoshop, even though I'm already logged in. The sign-in still doesn't transfer the successful sign in after the offline attempt.

 

Every time, I get the sign-in prompt and a message saying Photoshop won't work if I don't log in. But when I do, the sign reappears.

 

 

 

 

Support hasn't been able to help for two weeks. This is a nightmare.

18 commentaires

kglad
Community Expert
kgladCommunity Expert
Community Expert
janv. 7, 2026 1:42 AM UTC

disable all security software when trying to sign in.

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daktulusAuteur
janv. 7, 2026 2:21 AM UTC

What exaxtly do you mean? What do you think I should do, which "security" should I turn off in Win11?

 

Does it really make sense, because nothing changed on my system at all after I signed in successfilly last time. 2 weeks ago security software was not a problem at all.

 

This is what happened about 2 weeks ago:

I had to check on my old PC which characters I was using in a psd, so I deactivated and signed in on the old PC. After that I deativeted on the old PC and wanted to activate an the new PC again, like I did before.

Only this time after I signed in successfully the screen on the Photoshop program didnt disappear as before and was free to use the program, bit I got a new screen which wanted me to sign in again, although I was already logged in.

Because the screen changed means that the communication between brwoser login and Photoshop program worked. So I dont think it has to do with any security settings.

 

Adobe just doesnt send the right signal to the program so it is not unlocked although I signed in successfully.

 

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kglad
Community Expert
kgladCommunity Expert
Community Expert
janv. 7, 2026 2:30 AM UTC

does your account show your win 11 computer is signed in, https://account.adobe.com

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