Question

I deactivated on old PC, still cant activate on new one. Photoshop CS6

Forum|Forum|5 months ago
January 6, 2026
1 reply
310 views

Windows 11 Photoshop CS6

i deactivated on old PC

Every time I start CS6 on new Win11 PC, I get a screen asking me to license the software. I do this every time, but it always fails because the browser doesn't pass the sign-in information to the PC program (unlike two weeks ago, when it worked perfectly). Instead of the sign-in screen disappearing, another sign-in prompt appears.

I also tried it offline, as recommended in the forum (starting Photoshop on my PC offline). I enter the serial number, but after that, the sign-in screen reappears every time I start Photoshop, even though I'm already logged in. The sign-in still doesn't transfer the successful sign in after the offline attempt.

Every time, I get the sign-in prompt and a message saying Photoshop won't work if I don't log in. But when I do, the sign reappears.

Support hasn't been able to help for two weeks. This is a nightmare.

Activation

kglad

Community Expert

disable all security software when trying to sign in.

D

daktulusAuthor

What exaxtly do you mean? What do you think I should do, which "security" should I turn off in Win11?

Does it really make sense, because nothing changed on my system at all after I signed in successfilly last time. 2 weeks ago security software was not a problem at all.

This is what happened about 2 weeks ago:

I had to check on my old PC which characters I was using in a psd, so I deactivated and signed in on the old PC. After that I deativeted on the old PC and wanted to activate an the new PC again, like I did before.

Only this time after I signed in successfully the screen on the Photoshop program didnt disappear as before and was free to use the program, bit I got a new screen which wanted me to sign in again, although I was already logged in.

Because the screen changed means that the communication between brwoser login and Photoshop program worked. So I dont think it has to do with any security settings.

Adobe just doesnt send the right signal to the program so it is not unlocked although I signed in successfully.

kglad

Community Expert

does your account show your win 11 computer is signed in, https://account.adobe.com

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded