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Participant
March 6, 2021
Question

I deleted my Adobe account in error while trying to opt out of a subscription

  • March 6, 2021
  • 2 replies
  • 150 views

I am trying to contact Adobe customer support but it would appear that you have to have an account to do that, I would like to purchase an Adobe Photoshop App but cannot do it as I inadvertantly deleted my account. I'm going round in circles trying to find how I can open either my old account or open a new one, but it recognises my email address and says I have an account already and to sign in, when I do that it wont let me as the account is deleted. I could always open an account under a different email and name but would prefer not to do that.

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2 replies

Peru Bob
Community Expert
Community Expert
March 6, 2021

An email address can only be used on one account.  If that account is deleted, you will need a new email address to create a new account.  You will not be able to use that email address again to open an Adobe acount.

John T Smith
Community Expert
Community Expert
March 6, 2021

Sorry, other users in a public forum can't help with an account problem

-https://helpx.adobe.com/contact/phone.html