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Jeremy1985
Participant
January 6, 2014
Answered

I deleted the Photoshop trial and then bought the subscription

  • January 6, 2014
  • 1 reply
  • 396 views

Hello, and thanks in advance for any help that I receive.  Today my Photoshop trial expired, so I deleted Photoshop from my system.  I then went and bought the photoshop single app subscription, but I can't download the product because Creative Cloud thinks I have it on my system already.  When I click on the download button after I purchased the Photoshop subscription, my Creative Cloud comes up and says that Photoshop is installed and up to date.  The Creative Cloud doesn't know that I goofed by deleteing the Photoshop trial.  How do I download the Photoshop I just boughtt?

This topic has been closed for replies.
Correct answer Jeremy1985

I instead had to completely uninstall Creative Cloud Desktop and then reinstall.  During the reinstall, Creative Cloud Desktop scanned my system for already installed programs. When it didn't find Photoshop it then gave me the option to download. 

1 reply

Kuldeep Kandpal
Kuldeep Kandpal
Participating Frequently
January 6, 2014

Hi Jeremy1985,

Please follow the steps

Step 1: Sign out and sign back in from to creative cloud and see if that works else try step 2.

Step 2: Run the cleaner tool from the below link.

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Regards

J
Jeremy1985Author
Participant
January 6, 2014

Thank you for those suggestions, but none of them helped in this case.  When I ran the Cleaner Tool, I was given options to uninstall The products I already have.  I am wanting to download Photoshop, as I goofed and uninstalled it after the trial ended.  Thanks again for your suggestions.

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