I did not receive the purchase program and I have a receipt from the purchase.

I did not receive the purchase program and I have a receipt from the purchase.I'm very confused.The receipt from the order is Order #10470919410

The Adobe has deducted from me.

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Correct answer Ned Murphy

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

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Creative Cloud support (all Creative Cloud customer service issues)

Community Expert

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

Ned MurphyCorrect answer

Legend

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

Legend

Hello,

I'll try to interest a staff member to help in your problem.

Hans-Günter

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