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Participating Frequently
September 14, 2019
Question

I disagree with your practice of automatic Service Credit.

  • September 14, 2019
  • 2 replies
  • 271 views

No doubt it's something I missed in the small print, but having just been slapped with a 'Service Credit' charge for two 'free' days of usage (when a monthly payment was delayed due to temporary lack of sufficient funds) I feel this practice is pretty underhanded and I don't appreciate it, especially when you try to dress it up like you're doing me a favour. Bad practice Adobe.

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    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    September 14, 2019

    Back in the days before debit cards, writing a  check that was returned NSF (aka a rubber check) meant you had to pay your bank and the payee a steep penalty fee. 

     

    These days, we don't write checks as much as we did before debit cards but the sentiment is still the same.   Make certain you have funds to cover your monthly purchases when they come due or pay a penalty fee.  A less charitable alternative would have been to shut off service AND charge a penalty fee.

     

    Nancy O'Shea— Product User & Community Expert
    Participating Frequently
    September 16, 2019

    Yes I understand that perspective and I can't just expect Adobe as a business to take a bank charge hit on my behalf, extrapolate that logically and it would amount to a lot of charges to be covered, so it's unfair for me to say 'Bad Practice Adobe'. However, Adobe have also become such a huge company/conglomerate since the days of rubber checks, highly respected by digital creatives and although there are some competitors on the market I think Adobe still dominates its market in many respects.

    I'm speaking from the perspective of a digital freelancer/sole trader, and business is rocky sometimes so I cannot always guarantee there will be suficient funds available in my specified account. I think it's BS that the banks charge for these kinds of issues when everything is so automatic these days, I don't believe it amounts to an admin fee, but they still take it so my frustration should really be directed at them rather then Adobe, but that's a pointless/lost battle. From my perspective it just feels like I'm getting kicked when I'm down and I find it insulting to my intelligence that Adobe attempts to dress up the situation like they're doing me  some kind of favour by charging me extra next month, just shut off my access let me go on paying the amount I originally agreed to.

    kglad
    Community Expert
    Community Expert
    September 16, 2019

    i agree with you that many financial institutions take incredibly punitive steps to bury people that have even temporary financial problems with cascades of charges.

     

    i would hope adobe merely added an 'incentive' charge to call it to your attention that it's worth your while to ensure this doesn't happen in the future and didn't add a late charge and interest and then compound that with more late charges and interest because you couldn't pay the initial fee.  if that was the situation (and i assume that was the case from your response to my previous message.), i think the 'principle' behind that charge is justifiable.

     

     

    kglad
    Community Expert
    Community Expert
    September 14, 2019

    how much was the charge?

    Participating Frequently
    September 16, 2019
    It wasn't huge by any means, it's more the principal I'm throwing into question.