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H
haggikrey
Participant
August 15, 2015
Answered

I don't receive any payment confirmation email any more.

  • August 15, 2015
  • 2 replies
  • 691 views

I don't receive any payment confirmation email any more for my monthly cc payment. My email address did not change.

As much as I can see, the last mail I received is from March this year.

Can I do something to receive the mails again?

This topic has been closed for replies.
Correct answer Sheena Kaul

Unfornutaely, there is no such option to get the invoices in your e-mail. You can print the invoices under My Orders after logging onto www.adobe.com if you have an individual creative cloud membership.

2 replies

R
Ramesh24147506pf67
Participant
April 22, 2022

Hi Recently Adobe charged for 39.85 SGD to my CC , this is not I have active any active subscrition 

 

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 22, 2022

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
August 15, 2015

Hi Haggi,

Please refer: Print a payment receipt or invoice for your Creative Cloud subscription

Regards,

Sheena

H
haggikreyAuthor
Participant
August 15, 2015

Thanks for the fast answer, but I already know how to print a invoice. What I'm missing is the usual email from adobe which cofirms my payment.

Sheena Kaul
Community Manager
Sheena KaulCommunity ManagerCorrect answer
Community Manager
August 15, 2015

Unfornutaely, there is no such option to get the invoices in your e-mail. You can print the invoices under My Orders after logging onto www.adobe.com if you have an individual creative cloud membership.

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