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Participant
July 22, 2022
Answered

I don't recieve products updates for one of my devices

  • July 22, 2022
  • 2 replies
  • 123 views

I'm working on the same account from 2 different PCs (in the office and at home). And for all products I always receive updates for office PC and never (at least for several months) for my home PC. So I can't use new features while working at home.

This topic has been closed for replies.
Correct answer Tigermovs47

Just found the solution. I've reinstalled apps and the new version is correct.

2 replies

Tigermovs47Correct answer
Participant
August 5, 2022

Just found the solution. I've reinstalled apps and the new version is correct.

AxelMatt
Community Expert
Community Expert
July 22, 2022

Please try to reset the CC desktop app on you home PC. Make sure it's in the foreground and then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that fails, sign out and then back in to your CC desktop application using the same Adobe ID used to verify your subscription at your  Adobe Account:

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Please also check you home pc if it's match the appropriate system requirements.

More informations you'll find here:

Available updates not listed for Adobe Creative Cloud apps

Not all apps displayed for download | Creative Cloud desktop app (adobe.com)

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo