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Participant
July 22, 2022
Answered

I don't recieve products updates for one of my devices

I'm working on the same account from 2 different PCs (in the office and at home). And for all products I always receive updates for office PC and never (at least for several months) for my home PC. So I can't use new features while working at home.

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Tigermovs47
Tigermovs47Correct answer
Participant
August 5, 2022

Just found the solution. I've reinstalled apps and the new version is correct.

2 replies

Tigermovs47
Tigermovs47Correct answer
Participant
August 5, 2022

Just found the solution. I've reinstalled apps and the new version is correct.

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Community Expert
July 22, 2022

Please try to reset the CC desktop app on you home PC. Make sure it's in the foreground and then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that fails, sign out and then back in to your CC desktop application using the same Adobe ID used to verify your subscription at your  Adobe Account:

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Please also check you home pc if it's match the appropriate system requirements.

More informations you'll find here:

Available updates not listed for Adobe Creative Cloud apps

Not all apps displayed for download | Creative Cloud desktop app (adobe.com)

 

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