I don't succeed in buying Premiere Pro

Question

I want to buy a (one-time) monthly plan of Premiere Pro but when I go to the checkout the system

tells me that I already have a license in my account..... which is not the case.

I have the photography plan and in the past I bought a couple of times a monthly license of Premiere Pro, which

I now want to do again.

Why can't I?

In my account information I only see the Photography plan, nothing related to Premiere Pro.

Any ideas? I really don't want to create another Adobe account for each purchase I want to do.

I tried the "Adobe Customer Care assistent" but completely useless.

Thanks,

Rob Janssen.

janssen.rgm · Accepted Answer

I finally managed to be in contact with a person who could help. It appeared that there were some cancelled licenses from the past still floating around in their system that prohibited the purchase of a new one. Once they removed these cancelled licenses I could buy a new one.

kglad · Answer

how to change your subscription, Account and membership help

if that fails to help you, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.