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paull53668825
paull53668825
Participant
July 14, 2015
Answered

I downloaded and installed the software and it ran a couple of times. However, now when I click on the app icon, the program doesn't start up. I tried to uninstall the program using Windows control panel, but it doesn't uninstall. I'm using Windows 8

  • July 14, 2015
  • 1 reply
  • 151 views

I downloaded and installed the software and it ran a couple of times. However, now when I click on the app icon, the program doesn't start up. I tried to uninstall the program using Windows control panel, but it doesn't uninstall. I'm using Windows 8. If this doesn't work, I'll need to cancel my annual subscription. I'm trying to use lightroom.

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Correct answer Anupriya Khare

Hi Paul,

I would request you to please follow the steps below:

  1. Open task manager by right-clicking the taskbar, and then clicking Start Task Manager.
  2. Click on the processes panel.
  3. End all the processes related to Adobe.
  4. Relaunch the Creative Cloud Desktop Application.

Hope this will resolve your issue.

Regards,

Anupriya Khare

1 reply

Anupriya Khare
Anupriya KhareCorrect answer
Participating Frequently
July 15, 2015

Hi Paul,

I would request you to please follow the steps below:

  1. Open task manager by right-clicking the taskbar, and then clicking Start Task Manager.
  2. Click on the processes panel.
  3. End all the processes related to Adobe.
  4. Relaunch the Creative Cloud Desktop Application.

Hope this will resolve your issue.

Regards,

Anupriya Khare

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