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LaughingManArt
Participant
August 13, 2015
Answered

I downloaded CS5 Design Premium Suite to set it up on my Mac, but the installer failed. Message says "'Install' is damaged and can't be opened. You should eject the disk image."

  • August 13, 2015
  • 5 replies
  • 1727 views

I cannot open the CS5 Design Premium installer on my Mac running OS X. I get the attached error message. How can I install this software? I need to install it to deactivate it so I can set it up on a different computer.

This topic has been closed for replies.
Correct answer spentacular

Hey LaughingManArt and Megha Rawat.

I was able to fix the problem by creating a bootable USB drive from the downloaded .DMG file (which is still too overly complicated).

In disk utility, add a usb, and erase all the contents. Once that's done, you can double click the dmg to mount the adobe files. From there, you can go back to Disk Utility, and go to the second tier of the now erased USB (probably Untitled if you didn't rename it). Click restore, and then select the CD to restore from (I'm on El Capitan beta, so it's a few different steps for it). It takes a bit to restore, but once it's done, you can launch the install from the usb now.

Megha, for your tech team (if y'all even do anything).

Mid 2014 15" rMBP

2.5 GHz i7

16GB Memory

El Capitan Public Beta build 15A262e

Surprisingly, I can install both the CS4 and CS5.5 downloads, just not CS5, which is what leads me to believe the file is buggy if it's not booted from a disk.

5 replies

C
Chari57
Participant
October 23, 2015

I got the same error. All you have to do is go to System Preferences > Security & Privacy > check "Anywhere" under "Allow apps downloaded from:"

However - now that I have it downloaded - it won't totally install.  After letting it run overnight, it was only 10% complete and seemed to be hanging up, with no error.  Not sure what is wrong.

    chipm51458077
    chipm51458077
    Participant
    February 8, 2016

    That's the winner! Thanks, Chari57‌

    Megha Rawat
    Megha Rawat
    Participating Frequently
    August 21, 2015

    Hi Ryan,

    Please check" PRIVATE MESSAGE".

    Regards

    Megha Rawat

    S
    spentacular
    Participant
    August 22, 2015

    I just downloaded CS5 design premium and get the exact same message. I've tried redownloading 3 different times (my download speeds are ~1gbs, it's not my internet). I believe something is wrong with the dmg uploaded.

    Megha Rawat
    Megha Rawat
    Participating Frequently
    August 18, 2015

    Please try to create a new admin account.

    Refer: https://support.apple.com/kb/PH18891?locale=en_US

    How to Add Administrator Accounts to Your Mac (OS X)

    Try to install it .

    Regards

    Megha Rawat

    L
    LaughingManArtAuthor
    Participant
    August 20, 2015

    I setup a new admin on my Mac, redownloaded the install file, and again had the same error.

    S
    spentacularCorrect answer
    Participant
    August 24, 2015

    Hey LaughingManArt and Megha Rawat.

    I was able to fix the problem by creating a bootable USB drive from the downloaded .DMG file (which is still too overly complicated).

    In disk utility, add a usb, and erase all the contents. Once that's done, you can double click the dmg to mount the adobe files. From there, you can go back to Disk Utility, and go to the second tier of the now erased USB (probably Untitled if you didn't rename it). Click restore, and then select the CD to restore from (I'm on El Capitan beta, so it's a few different steps for it). It takes a bit to restore, but once it's done, you can launch the install from the usb now.

    Megha, for your tech team (if y'all even do anything).

    Mid 2014 15" rMBP

    2.5 GHz i7

    16GB Memory

    El Capitan Public Beta build 15A262e

    Surprisingly, I can install both the CS4 and CS5.5 downloads, just not CS5, which is what leads me to believe the file is buggy if it's not booted from a disk.

    Megha Rawat
    Megha Rawat
    Participating Frequently
    August 14, 2015

    Hi Ryan,

    Please remove the disk image from disk utility and try to download the application again.

    Kind Regards

    Megha Rawat

    L
    LaughingManArtAuthor
    Participant
    August 18, 2015

    I still have the same issue, I have redownloaded twice to no avail.

    Megha Rawat
    Megha Rawat
    Participating Frequently
    August 13, 2015

    Please refer:

    https://helpx.adobe.com/creative-suite/kb/troubleshoot-installation-cs5-cs5-5.html

    Troubleshoot install issues with log files | CS5, CS5.5, CS6

    Re: Photoshop CS6 installer fails to initialize

    Your application install seems to be damaged, Please reinstall the application.

    Hope this helps.

    Regards
    Megha Rawat

    L
    LaughingManArtAuthor
    Participant
    August 13, 2015

    None of those helped, my installer fails to even start, so there is no log that has been created, I have downloaded the Cleaner, but there were no files for it to clean. I deleted libraries caches, which did nothing, and I downloaded and updated the Adobe Application Manager, which updated to the Adobe CC manager, which also does nothing (except allow me to install the CC Suite I pay for, but that is for another computer all-together).

    I just need to deactivate this suite, which means I only need ONE working app, photoshop per say, but I cannot get anything to make it past opening the installer.

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