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jeffgeneva
jeffgeneva
Participant
September 18, 2014
Question

I downloaded the acrobat 9 pro series of updates. Get an error message saying that windows installer can't install. Missing or wrong program.

  • September 18, 2014
  • 1 reply
  • 301 views

Here is the exact error message:

The upgrade patch cannot be installed by the Windows installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program.  Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.

It is Acrobat 9 Pro that is installed and the upgrade file is: AcroProExUpd910_all_incr and/or AcrobatUpd911_all_incr.

Help!

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 18, 2014

    the 2nd file can only be installed on acrobat 9.1.0 pro extended.

    what version do you have (click help>about)?

    and what link did you use to get AcroProExUpd910_all_incr?

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