Participant

Answered

I get into a loop during monthly software license validation

Forum|Forum|12 years ago
January 5, 2014
13 replies
20153 views

I have photoshop cc for photographers. Today, I was asked to sign in with my Adobe id. The system then tells me its ok and I can use photoshop for another month. Then I immediately start getting a window in the middle of my screen that says, "Validating software license". This window stays for about 2sec and disappears for about 2 sec, then reappears and so on and so on .. There is no way out. I have to re-boot to get rid of this window. Need a fix for this fast... I cannot use photoshop until trhis is resolved.

Terry Gibson

Creative Cloud

This topic has been closed for replies.

Correct answer Dotoki2

If you have problem with endless "Sign in" loop or "Validating software license" loop or if the message "Please wait for a moment" doesn't disappear after 10 minutes check following steps.

On Windows delete or rename following folders

C:\Users\[your user name]\AppData\Local\Adobe\OOBE

C:\Program Files (x86)\Common Files\Adobe\SLCache

C:\ProgramData\Adobe\SLStore

Then right-click the shortcut of CC application (e.g. Photoshop or InDesign), choose "Run as administrator" (or "More" > "Run as administrator"), enter your Adobe ID and password and clicks Sign in.

On Mac delete or rename following folders

~/Library/Application Support/Adobe/OOBE (in user Library folder)

/Library/Application Support/Adobe/SLCache (in main Library folder)

/Library/Application Support/Adobe/SLStore

Then launch any CC application and Sign in.

Please, give a short feedback if these steps solved the problem.

Thank you and I wish you all folks a happy new year!

R

robertclark

Participant

SOLVED THANK YOU

D

danyas80223999

Participant

you're a legend

For anybody who still hasn't fixed their problem after following the steps above. try uninstalling tAdobeobe suite and re installing (after following the steps above) - worked for me

A

allanc46863072

Participant

Thank you so much. Why is this result not higher in google? I Needed to work from home today and did not want to spend time in chat with adobe support when i could fix it myself provided i knew what files I needed to delete.

Willylaw03

Participant

This hasn’t worked.

I was able to delete the SLCache folder but everytime I try to delete the other folders it says I can’t because they are being ran in another program. Of course I know that no Adobe apps are open. I even got task manager out and closed every application open. Restarting didn’t help either. Please help because I need this working for business.

Dotoki2

Inspiring

Willylaw03

Under the task manager choose the tab Processes and terminate all Adobe and CC processes:

Core Sync, CCLibrary (or CCLibraries), Creative Cloud, CCX process, Adobe Desktop Service, Adobe Update Service and try again to remove OOBE and SLStore.

If this doesn't work you can boot Windows in safe mode (using msconfig), delete these folders and then run Windows in normal mode as usually.

How to Start Windows in Safe Mode Using MSconfig

Willylaw03

Participant

Thank you very much. After days of trying to fix this issue this has finally worked. This is a major relief thanks for the help.

V

veronicaa584469

Participant

Thank you SO MUCH!!!! This saved me.

FauxFoxStudio

Participant

Thank you thank you thank you thank you! This worked!

Dotoki2Correct answer

Inspiring

If you have problem with endless "Sign in" loop or "Validating software license" loop or if the message "Please wait for a moment" doesn't disappear after 10 minutes check following steps.

On Windows delete or rename following folders

C:\Users\[your user name]\AppData\Local\Adobe\OOBE

C:\Program Files (x86)\Common Files\Adobe\SLCache

C:\ProgramData\Adobe\SLStore

Then right-click the shortcut of CC application (e.g. Photoshop or InDesign), choose "Run as administrator" (or "More" > "Run as administrator"), enter your Adobe ID and password and clicks Sign in.

On Mac delete or rename following folders

~/Library/Application Support/Adobe/OOBE (in user Library folder)

/Library/Application Support/Adobe/SLCache (in main Library folder)

/Library/Application Support/Adobe/SLStore

Then launch any CC application and Sign in.

Please, give a short feedback if these steps solved the problem.

Thank you and I wish you all folks a happy new year!

sumanm110191

Participant

Hi Dominik - I followed your instructions and the loop has finally stopped thank god! But now it's saying that I can try the software on a trial for 7 days even though I just paid for the full version. Any ideas what to do? I've uninstalled and installed it but nothing works..

Please help!

adamshephardart

Participant

I'm getting the same problem as well. Any fixes yet? This is really annoying as I have to submit work to a client this weekend.

C

charnicet33561689

Participant

I am having the same problem. The suggested steps did not resolve my issue. I've completely removed all Adobe apps, and deactivated my computer. Redownloaded it to my computer and still receive the same loop. I'm trying to use Adobe InDesign. I'm taking a class for InDesign and my assignments are due tomorrow. I can not view worked projects or create new project. I've done everything I can think of. I need help ASAP so I can finish my assignments in time for the due date tomorrow...

Laura81-SrEiKy

Participant

I'm having the same problem and it started as soon as I updated to Photoshop 2017.

It tells me that the trial version expired...all while I'm actually paying for the subscription.

I don't have the OOBE file either...any suggestion?

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