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L
leadesignsid2
Participant
November 21, 2012
Question

I get the error Adobe Genuine software check has determined my software is counterfeit

  • November 21, 2012
  • 1 reply
  • 1954 views

I am having the same problem as FCSScheidt. The application manager begins to update and then I get a message that the "Adobe genuine software check has determined my software is counterfeit"

I tried to follow the instructions for the install log for listed on the link for Windows 64 bit (XP, Vista, 7) (Program Files(x86)\Common Files\Adobe\Installers)

, but there is not a log for the Application manager.

I also went into C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup and ran the setup file and got a screen that says "your installation encountered errors. please try restarting your system and instaling again. Installer failed to initialize." Of course restarting does nothing.

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 21, 2012

Branched this out to a new discussuon.

For the Adobe Genuine Software error please try downloading a new copy of the install files.  Please see Genuine Verification failure downloading or installing | CS6 - http://helpx.adobe.com/creative-suite/kb/genuine-verification-failure.html for additional details.

L
leadesignsid2Author
Participant
November 21, 2012

Jeff, I got the exact same result.

L
leadesignsid2Author
Participant
November 21, 2012

I used the chat feature for help and they had me install this patch the application manager that worked http://download.adobe.com/pub/adobe/creativesuite/cs/win/ApplicationManager6.2_all.exe

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