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Participant
May 17, 2021
Question

I got a message that the key is "REVOKED"

  • May 17, 2021
  • 1 reply
  • 166 views

Hello.
When installing my Photoshop CS6 I got a message that the key is "REVOKED". This is an obvious error as I purchased the key directly from Adobe Systems Software Ireland Ltd 4-6 Riverwalk Citywest Business Park Dublin 24 Ireland at 2015.

I have also my ADOBE invoice for this purchase of my software to verify the originality of my software.

Thank you for your help.

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1 reply

John T Smith
Community Expert
Community Expert
May 17, 2021

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730