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moaazm35801938
Participant
June 29, 2019
Answered

I got caught out by the cancellation policy

  • June 29, 2019
  • 2 replies
  • 589 views

I'm yet another victim of Adobe's cancellation policy. I signed up for this as a trainee teacher and was forced to get the package because of schools using it. I kept the package till the introductory price and until I noticed my bills shoot up to $73 a month. Before cancelling I spoke to a customer service representative who I asked about to see if they could put together a price package for me. I decided to cancel and was told I owed cancellation fees!!!!! I have cancelled and now I owe 10 months worth of cancellation fees!!!!!!!!!! Its outrageous.

A 50% cancellation on six months would still be bearable.

I'd been with Adobe for over 3 years!!!!!!!!!!!

I intend to lobby both my school and my university on this matter. Thankfully I'm a recent graduate and I know exactly who to contact in the various departments as well as my recent fellow graduate teachers.

In short, tedious as it is sadly read the fine print. I will however refuse to teach my students using Adobe. I will encourage my fellow teachers to do the same. There are alternatives.

This topic has been closed for replies.
Correct answer moaazm35801938

After a fair bit of back and forth between Adobe customer service representatives it seems I've lucked out. The price for the cancellation fee was never mentioned to me at any stage of cancelling the subscription. A customer service rep has said that the termination fee will be waived in this instance. I'll still be keeping an eye on my bank account for charges though.

2 replies

moaazm35801938
moaazm35801938AuthorCorrect answer
Participant
June 29, 2019

After a fair bit of back and forth between Adobe customer service representatives it seems I've lucked out. The price for the cancellation fee was never mentioned to me at any stage of cancelling the subscription. A customer service rep has said that the termination fee will be waived in this instance. I'll still be keeping an eye on my bank account for charges though.

Nancy OShea
Community Expert
Community Expert
June 30, 2019

moaazm35801938  wrote

A customer service rep has said that the termination fee will be waived in this instance.

That was very nice of them.   And thanks for the update.

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
June 29, 2019

>In short, tedious as it is sadly read the fine print

That is correct, always read the terms before signing a contract

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

-LOTS of screen pics of the terms https://forums.adobe.com/thread/2589217 in reply #4

Participant
December 19, 2021

While you are correct, such terms shouldn't be in fine print. I'm 70 years old and the print isn't just small, they use a lighter print, making it nearly impossible for me to see and it gives me a headache.