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January 8, 2016
Answered

I got from "Activate-Here.Com" a product reference key for Adobe Photoshop Elements. After Installation of the software, I was prompted to log in with my Adobe Community Account. I did this successfully. Then I was prompted to enter a valid license k

  • January 8, 2016
  • 3 replies
  • 4841 views

I got from "Activate-Here.Com" a product reference key for Adobe Photoshop Elements. After Installation of the software, I was prompted to log in with my Adobe Community Account. I did this successfully. Then I was prompted to enter a valid license key. How can I get this license key just having the activate-here product reference key? Thanks for your support.

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Correct answer Del Z

Hi mhartigs,

The community here may not be able to help much with Activate-Here, since this service is only used by resellers to process orders not by Adobe itself. If I understand correctly how Activate-Here works (which admittedly I may not), they typically send your serial key directly to you via e-mail. If what you received instead was a reference key, I might suggest checking the following document to see if you can convert that reference key the way you do a redemption code: Redemption code help.

If that doesn't work, try contacting the reseller from whom you purchased the software or Activate-Here itself if possible. They will most likely be able to give you instructions.

I'm sorry I can't provide a more definitive solution, but I do hope you'll let us know how it goes. I would be interested to know the answer for future reference.

Best,

Del

3 replies

Del Z
Del ZCorrect answer
Participating Frequently
January 9, 2016

Hi mhartigs,

The community here may not be able to help much with Activate-Here, since this service is only used by resellers to process orders not by Adobe itself. If I understand correctly how Activate-Here works (which admittedly I may not), they typically send your serial key directly to you via e-mail. If what you received instead was a reference key, I might suggest checking the following document to see if you can convert that reference key the way you do a redemption code: Redemption code help.

If that doesn't work, try contacting the reseller from whom you purchased the software or Activate-Here itself if possible. They will most likely be able to give you instructions.

I'm sorry I can't provide a more definitive solution, but I do hope you'll let us know how it goes. I would be interested to know the answer for future reference.

Best,

Del

John T Smith
Community Expert
Community Expert
January 8, 2016

You must BUY the software from Adobe or a valid reseller... getting a "reference key" from a site that is not an authorized reseller is not going to work

Ned Murphy
Legend
January 8, 2016

What is Activate-Here.com?