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karinjawitz
Participant
June 9, 2015
Answered

I had a trial of elements 13. I purchased it today. The activation code is invalid. It seems that I got a code for a windows computer and I use a Mac. Any suggestions? It is impossible to talk to a human at Adobe.

  • June 9, 2015
  • 1 reply
  • 54 views

    This topic has been closed for replies.
    Correct answer Pattie-F

    You may be able to exchange this for the correct one. Please contact our support staff:

    To contact support, please click on the link below, click the Still Need Help? option in the blue area at the bottom, and choose chat. Make sure you are logged in with your Adobe ID, have cookies enabled, and have cleared your cookie cache.  If you have issues, try a different browser.

    Support assistance for orders, refunds, and exchanges (non-CC)

    Pattie

    1 reply

    Pattie-F
    Pattie-FCorrect answer
    Legend
    June 9, 2015

    You may be able to exchange this for the correct one. Please contact our support staff:

    To contact support, please click on the link below, click the Still Need Help? option in the blue area at the bottom, and choose chat. Make sure you are logged in with your Adobe ID, have cookies enabled, and have cleared your cookie cache.  If you have issues, try a different browser.

    Support assistance for orders, refunds, and exchanges (non-CC)

    Pattie