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saraha39187746
Participant
February 16, 2015
Question

I had to get my MacBook wiped clean and lost all my Adobe applications - how can I re-install the Creative Cloud suite?

  • February 16, 2015
  • 1 reply
  • 147 views

I was given a complimentary 12 month subscription through my school, and I can't reuse the activation code they gave me. When I log into Adobe to look at and manage my products I don't see anywhere that I could possibly redownload. I understand they wouldn't let you just download as many times as you want, so I'm wondering if I can even do that at all? Or do I need to get into direct contact with Adobe and ask for a new activation code?

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 17, 2015

Saraha39187746 if you are referring to a Creative Cloud membership then please see Creative Cloud Help | Install, update, or uninstall apps for information on how to install the Adobe Creative applications included with your membership.

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saraha39187746Author
Participant
February 19, 2015

Well the issue is now that under my account it doesn't say that I have the 12 month free membership, and I'm only given the option to do 30 day free trials. I only activated my 12 month membership last month. So how can I contact Adobe directly to get help?

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 19, 2015

Saraha39187746 you are welcome to contact our support team directly at Contact Customer Care.


To resolve the connection error preventing your membership from authorizing please see Sign in, activation, or connection errors | CS5.5 and later.

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