I had to re-download Lightroom 4 but when I put in my serial number it is saying that is an "upgraded" number and I need to also put in the original number. It's the only number I've ever gotten. What do I do?

I've only purchased one version and this is the only serial number I've got? Not sure what to do?

This topic has been closed for replies.

Correct answer John T Smith

That program is old enough that you may not get any support, but try below

Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Serial number and activation support (non-CC)

Correct answer

Community Expert

That program is old enough that you may not get any support, but try below

Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Serial number and activation support (non-CC)

Inspiring

Moving to the correct forum.

Sign up