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jayellpi3113
Participant
September 19, 2026
Question

I have 2 licenses on 1 account. I am using 2 computers with Adobe Acrobat Pro. When I try to open Acrobat on a 3rd or 4th computer I get the message that I have reached my limit with 2 computers. Does not let me use my second license

  • September 19, 2026
  • 3 replies
  • 29 views

I have 2 licenses on 1 account. I am using 2 computers with Adobe Acrobat Pro. When I try to open Acrobat on a 3rd or 4th computer I get the message that I have reached my limit with 2 computers. Does not let me use my second license.  Only 2 computers show up in use. The second license is showing but I still am not able to use the second license. I just purchased the second license a week ago.  It shows payment was received for each of the 2 licenses, but I’m still not able to run Acrobat Pro on anything other than the 2 original computers in use.  I want to use it on 2 new computers without having to deactivate it on the original 2 and activate it on the 2 new computers. Hence the reason for purchasing a second license.

    3 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity Manager
    Community Manager
    September 22, 2026

    Hi ​@jayellpi3113,

    We appreciate you seeking help here.

    If you're using an individual Acrobat subscription, each license can be activated on up to two devices at a time. When Adobe detects that an Adobe ID is already active on two devices, you'll see the"Device activation limit reached" message.

    Please refer to this article for more details: https://helpx.adobe.com/download-install/apps/troubleshoot/licensing-activation-issues/device-activation-limit-reached.html

    Let us know if you have additional questions.

     

    ^Shivangi

    ^Shivangi
    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    September 22, 2026

    I don’t believe that addressed the actual issue: two subscriptions on the same email. 

    David Creamer: Community Expert (ACI and ACE 1995-2023)
      Dave Creamer of IDEAS
      Community Expert
      Dave Creamer of IDEASCommunity Expert
      Community Expert
      September 19, 2026

      I believe that unless it is a team or enterprise account, they need to be on separate emails. You probably have to go through customer service to get one changed unless you can log into each account separately. 

      David Creamer: Community Expert (ACI and ACE 1995-2023)
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