I have a 24 digit serial number, but I'm asked for a 6 digit redeem code?

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Hello,

I have bought Photoshop Elements from a trustworthy webshop. I got a serial number with 24 digits. But when I try to enter Elements or my online environment here on Abobe.com, I'm asked for a 6 digit redeem code. Where do I get that?

I hope someone can help me.

high regards Helma

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Peru BobCorrect answer

Community Expert

Enter 4 numbers in each box.

6 X 4 =24

Peru Bob

Correct answer

Community Expert

Enter 4 numbers in each box.

6 X 4 =24

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H

helmiumAuthor

Participant

Thanks!! I had to 'press here to redeem', then enter the 4 digits in each box (never would have thought of that :)) and then I got the numeric code, that I could enter. So you really helped me out. I have spend hours on this -yikes- :))

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