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Participant
September 6, 2026
Answered

I have a copy of CS5.5 - purchased in 2013. I have had 1 of my computers die and I cannot deactivate my copy on it and therefore cannot intstall on a new laptop since I am only allowed 2 copies. Adobe cannot help.

  • September 6, 2026
  • 6 replies
  • 36 views

How can I deactivate a copy of CS5.5 on a computer that is not longer available to access.  It does not appear on the Adobe account so I can’t delete it from being read by Adobe.  I want to have access to mt 2 approved CS5.5 downloads but with Adobe reading this defunct computer as active I cannot. How can I set my license to let me have 2 copies again?

    6 replies

    Nancy OShea
    Community Expert
    Community Expert
    September 8, 2026

    See below:

     

     

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Community Expert
    September 7, 2026

    Best advice: Keep legacy CS5 on your old machine & use it for as long as you can.

    Use supported software on new machines to maintain your equipment warranty.

    Computers have changed a lot in the 16 years since CS5 was built.

     

    Post back if you would like product recommendations.

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    September 6, 2026

    Being able to deactivate online is only for subscriptions, not for serial number programs

    Participating Frequently
    September 7, 2026

    That is so insanely messed up.  

    kglad
    Community Expert
    Community Expert
    September 7, 2026

    sorry.