Skip to main content
Participant
Sep 6, 2026 4:12 PM UTC
Answered

I have a copy of CS5.5 - purchased in 2013. I have had 1 of my computers die and I cannot deactivate my copy on it and therefore cannot intstall on a new laptop since I am only allowed 2 copies. Adobe cannot help.

How can I deactivate a copy of CS5.5 on a computer that is not longer available to access.  It does not appear on the Adobe account so I can’t delete it from being read by Adobe.  I want to have access to mt 2 approved CS5.5 downloads but with Adobe reading this defunct computer as active I cannot. How can I set my license to let me have 2 copies again?

    6 replies

    Nancy OShea
    Community Expert
    Community Expert
    Sep 8, 2026 11:11 PM UTC

    See below:

     

     

    Translate
    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Community Expert
    Sep 7, 2026 9:49 PM UTC

    Best advice: Keep legacy CS5 on your old machine & use it for as long as you can.

    Use supported software on new machines to maintain your equipment warranty.

    Computers have changed a lot in the 16 years since CS5 was built.

     

    Post back if you would like product recommendations.

     

    Translate
    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    Sep 6, 2026 4:37 PM UTC

    Being able to deactivate online is only for subscriptions, not for serial number programs

    Translate
    Known Participant
    Sep 7, 2026 4:22 AM UTC

    That is so insanely messed up.  

    Translate
    kglad
    Community Expert
    Community Expert
    Sep 7, 2026 12:52 PM UTC

    sorry.

    Translate