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Anonymous
March 24, 2016
Answered

I have a creative cloud licence for in design and i use a non cloud version of photoshop 5.5. I only have photoshop installed and working on two computers. When i log onto the internet i am unable to use photoshop on my main computer. It may be that

  • March 24, 2016
  • 1 reply
  • 157 views

I have a creative cloud licence for in design and i use a non cloud version of photoshop 5.5. I only have photoshop installed and working on two computers that i know of. My desktop and my laptop. When i log onto the internet i am now unable to use photoshop on my main computer. It may be that i had photoshop on an old computer which I no longer use but i am not sure. How can I get this sorted? Can i find out if i have a copy activated on an old computer (which has been scrapped) and get it deactivated?

    This topic has been closed for replies.
    Correct answer Ned Murphy

    If you had Photoshop working previously on the machine then it is not likely an activation issue.

    If you would like to have Adobe Support deactivate for you it has to be done for all installations since individual machines cannot be targeted by them.

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Serial number and activation chat support (non-CC)

    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

    This might apply:  How do I prevent Creative Cloud from taking over my CS6 perpetual license?

    https://forums.adobe.com/thread/1584746

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    March 24, 2016

    If you had Photoshop working previously on the machine then it is not likely an activation issue.

    If you would like to have Adobe Support deactivate for you it has to be done for all installations since individual machines cannot be targeted by them.

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Serial number and activation chat support (non-CC)

    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

    This might apply:  How do I prevent Creative Cloud from taking over my CS6 perpetual license?

    https://forums.adobe.com/thread/1584746

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