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thiago_silva
Participating Frequently
August 7, 2018
Answered

I have a Creative Cloud License, Spark asking to upgrade

  • August 7, 2018
  • 4 replies
  • 968 views

I've got an Adobe Enterprise account (all included, spark too) but it's asking me to upgrade.

I've seen the same problem in another thread. I've already logged out/in again, same problem.

Can anyone help?

This topic has been closed for replies.
Correct answer Abambo

Well, I suppose an Adobe employee needs to look into your account. That can't be done by an ACP. I would suggest you contact Adobe support via chat for this.

Contact Customer Care

Please do not overlook the "Show me my contact options" button. Please report back if you run into trouble with this.

4 replies

ryanc76659603
ryanc76659603
Participant
August 14, 2019

Same issue. I logged out and logged back in. Worked for me.

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    thiago_silvaAuthor
    Participating Frequently
    August 7, 2018

    Yes, and my email is [private e-mail deleted by moderator] (used to be [office e-mail deleted by moderator] - work email, but switched to my personal)

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    August 7, 2018

    Well, I suppose an Adobe employee needs to look into your account. That can't be done by an ACP. I would suggest you contact Adobe support via chat for this.

    Contact Customer Care

    Please do not overlook the "Show me my contact options" button. Please report back if you run into trouble with this.

    ABAMBO | Hard- and Software Engineer | Photographer
    T
    thiago_silvaAuthor
    Participating Frequently
    August 7, 2018

    Yes. And I'm able to download/install pretty much anything. But Adobe Spark (web) still asks me for Upgrade

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    August 7, 2018

    so thiago.silva has the spark license attached? (Just asking again to be rock sure....)

    ABAMBO | Hard- and Software Engineer | Photographer
    arij2010
    arij2010
    Inspiring
    August 7, 2018

    If you have an education licenses ,you need to ask you admins to deploy it for you :

    https://helpx.adobe.com/enterprise/using/edu-deployment-guide.html

    It's not included by default with named enterprise licenses .

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    thiago_silvaAuthor
    Participating Frequently
    August 7, 2018

    It's not an education license. As you can see above, it's an ENTERPRISE account. And I already spoken to them. Everything is included and I'm able to download/install whatever I need. Adobe Spark is not downloadable, it's a web version, so there's nothing to deploy.

    arij2010
    arij2010
    Inspiring
    August 7, 2018

    Enterprise does not mean anything, it is a type of subscription like any other and is also sold to schools.

    I'm gonna ask my question differently:

    Did you receive this license from a school or university?

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