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Question

I have a license for Adobe Photoshop CS6 - as an upgrade from CS5. On my new computer with Win11, I download the installation from my Adobe account and it won't activate. What can I do to keep using CS6?

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I have a license for Adobe Photoshop CS6 - upgrade from CS5. On my new computer with Windows11, I downloaded the installation from my Adobe account, and it won't activate. What can I do to keep using CS6 on my new computer? On the old one, i removed licence.

Participant

From my Adobe account, I can only download CS5. It installed, but attempts to update or register the product fail. I don't know where I would get a CS6 version from?

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Community Expert

Community Expert

@Justyna

you can register your cs6 version and that should allow a download from your account.

also, did you deactivate cs6 from your old computer?

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Participant

Yes, i’ve deactivated it and uninstalles.

Where can I register CS5? I don’t see any such place in my acount

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Participant

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Community Expert

Community Expert

Assuming you still have unused activations remaining, scan the QR code.

https://helpx.adobe.com/download-install/apps/troubleshoot/licensing-activation-issues/cant-activate-reinstall-legacy-apps.html

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Nancy O'Shea— Product User & Community Expert

Community Expert

Community Expert

p.s. your post should be in the download & install forum, https://community.adobe.com/download-install-615

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Community Expert

Community Expert

you’ll be prompted for your cs6 serial number and then your cs5 serial number.

what problem do you see when trying to activate?

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