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Shiftyboy
Shiftyboy
Participant
August 4, 2014
Answered

I have a Macbook Pro. I updated to 10.9.4 an downloaded the trial for Creative Cloud. It downloaded and installed but will not open. I shut down and tried reinstalling. Same problem.

  • August 4, 2014
  • 1 reply
  • 124 views

I have a Macbook Pro. I updated to 10.9.4 an downloaded the trial for Creative Cloud. It downloaded and installed but will not open. I shut down and tried reinstalling. Same problem.

Thanks.

This topic has been closed for replies.
Correct answer Shiftyboy

I stumbled upon the solution. In addition to downloading Creative Cloud, I needed to go back to the website and  download trials for the programs I want to use--Photoshop and Lightroom. Once I did that, I was in business. Would save trouble if that was made clear on the download site.

Thanks

1 reply

iAnkitkhurana
Adobe Employee
iAnkitkhurana
Adobe Employee
August 4, 2014

Is it showing the screen of Creative cloud app with spinning wheel?

Is it not coming at all? Please check Activity monitor to track the progress and share it here.

Shiftyboy
ShiftyboyAuthorCorrect answer
Participant
August 4, 2014

I stumbled upon the solution. In addition to downloading Creative Cloud, I needed to go back to the website and  download trials for the programs I want to use--Photoshop and Lightroom. Once I did that, I was in business. Would save trouble if that was made clear on the download site.

Thanks

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