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sawsana84377175
Participant
September 6, 2018
Answered

I have a membership but i can't use any of the apps.

  • September 6, 2018
  • 1 reply
  • 744 views

hello

just got a new creative cloud membership but every time i want to open an app it says "Membership expired".

I click try again it shows "your subscription is active"

then nothing happens

please help

This topic has been closed for replies.
Correct answer Ned Murphy

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
September 6, 2018

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership