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M
mglazer2014
Participant
October 17, 2020
Question

I have a paid Photoshop and Light room plan. Now Photoshop cant verify my account?

  • October 17, 2020
  • 2 replies
  • 174 views

HI

 

I have a paid Photoshop and Lightroom plan on win WinX. I used it recently, now Magically Adobe cant verifty my account? I am not sure how much more of this I am going to put up with? I am unable to contact Adobe by Phone (how convient). I am thinking of cancelling the Adobe acount and try this again next year? Getting support from strangers in a Adobe forum instead of from Adobe is not anything I asked for? If a paid Photoshop does not run, I wont be able to keep it. I also do not get a printed manual from Adobe?

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 17, 2020

Don't underestimate the value of these product user-to-user forums.  Collectively, we have thousands of hours of experience with Adobe products because we actually use the software / services everyday.

 

 

When you need help with an account, billing or activation issue, contact Adobe Customer Care.  

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 17, 2020

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

OR

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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