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valterc93327906
valterc93327906
Participant
February 18, 2016
Answered

I have a problem when i try install indesign CC - Error: 5

  • February 18, 2016
  • 2 replies
  • 469 views

I have a problem when i try install indesign CC - Error: 5.

Last week i change to windows 10.

How can i fix this?

This topic has been closed for replies.
Correct answer Bani Verma

The problem is not resolved...when i try open


I would suggest you to contact our technical support teams via chat/phone as they can remote in to your machine and help.

Contact Customer Care

**Be sure to remain signed in with your Adobe ID ( Email id used for purchasing the subscription ) before accessing the link above**

Select the exact options shown below in the screen shot to get support options:


2 replies

Robyn Rochat
Robyn Rochat
Participant
March 28, 2016

I am having the same problem - I have spent 5 hrs today with technical support trying to remotely fix the problem and all in all spent 15 hours of my own time trying to get inDesign up and running - I am beside myself . . .  what now?

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
February 18, 2016

Hi valterc93327906,

Please refer to the following document : "Failed to install" error received when installing Adobe Creative Cloud desktop app

Also see, Error downloading, installing, or updating Adobe Creative Cloud apps

Regards,

Bani Saini

valterc93327906
valterc93327906Author
Participant
February 18, 2016

The error: 5 continuos, when i try open

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
February 18, 2016

Please follow the below steps:

1- Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, Mcafee site/web adviser, internet security toolbar etc )

2- Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help

3- Disable Firewall of the Internet security program installed on computer.

4- After this Sign out of Creative Cloud app Sign in and sign out to activate Creative Cloud apps

5- End Task from Task Manager in the same sequence as mentioned below:

  • Creative Cloud
  • Core sync & Core sync Helper
  • CC library & CCX processes
  • Adobe Desktop Common
  • Adobe Update daemon
  • Adobe IPC Broker
  • After this anything that says adobe on it do a force quit for it

6-  Uninstall Creative Cloud Desktop Manager  :

Creative Cloud Help | Uninstall the Creative Cloud desktop app

7- Delete following folders : ( If you don't see any folder skip that step )


  • C:\Program Files (x86)\Common Files\Adobe\OOBE
  • C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager
  • C:\Program Files (x86)\Adobe\Creative Cloud Folders
  • C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both ( App data & Program Data is hidden folder please see, Show Hidden Files and Folders in Windows 7, 8.x, 10, or Vista  )
  • C:\Program DATA \Adobe\ rename the file SL-STORE as SL-STORE_OLD

8- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

Download Adobe Creative Cloud apps | Free Adobe CC trial

Let us know if this helps.

Regards,

Bani

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