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Nicola25749991ao2q
Participant
August 22, 2022
Question

i have a problem with a plan

  • August 22, 2022
  • 2 replies
  • 129 views

i bought the photography plan but i have typed, in the email space, a wrong one (not my Adobe account email) by mistake.

Now the payment is completed (i have 10 euro less on my credit card) but i can not login and use the plan because it is on another account which i don't know the password 

This topic has been closed for replies.

2 replies

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
August 22, 2022

Hi there, 

 

We hear you! 

Please take a look at this article that will help you update your Adobe ID. With help of steps mentioned here you can change the email id. 

Hope this helps! 

 

Thanks 

Kanika 

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
August 22, 2022

This is a public forum, not the link to Adobe support. 

Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help. 

  

Be sure to remain signed in with your Adobe ID before accessing the link below. 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact.html 

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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