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šarlotac52830949
Participant
February 21, 2018
Answered

I have a problem with accepting payment.

  • February 21, 2018
  • 2 replies
  • 520 views

Hi,

I paid CC pack with all apps by card (MasterCard), but ADOBE send me information, that my order was not accepted. But my money was deducted from my account. So nothing send me license for apps to my ADOBE account.

It is normal? I don´t understand and I really want find some good solution.

Thank you for your reply.

This topic has been closed for replies.
Correct answer Kanikas

Hi,

I see you have an Adobe account under the same ID as with forums. There seems to be an issue with the payment, I request you to kindly Contact Customer Care for help and support.

Feel free to update the thread for more questions.

Thanks

Kanika

2 replies

Kanikas
KanikasCorrect answer
Legend
February 21, 2018

Hi,

I see you have an Adobe account under the same ID as with forums. There seems to be an issue with the payment, I request you to kindly Contact Customer Care for help and support.

Feel free to update the thread for more questions.

Thanks

Kanika

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 21, 2018

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

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