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Dareen Hadi
Participant
January 17, 2024
Question

I have a problem with payment

  • January 17, 2024
  • 2 replies
  • 252 views

 

Greeting

 

I have a problem with payment. I want to purchase the Illustrator program.

When I enter the visa information and agree to the terms to complete the payment, I see this message: “A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."

 

But I didn't understand what the problem was? What is the solution?

Thank you all

    This topic has been closed for replies.

    2 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    January 18, 2024

    Hi @Dareen Hadi,

    Did you try a different payment method?

    Let us know. 

    -Shivangi 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 17, 2024

    contact adobe support or try purchasing using a different (eg, mobile) browser. there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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