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Participant
August 12, 2026
Question

I have a standalone Master Collection license. I'm getting the activation error screen saying too many devices are activated. I don't have access to the old computers. I need to clear all activations so I can activate on my current computer.

  • August 12, 2026
  • 4 replies
  • 17 views

Under Plans & Payment there are no activated devices, I guess because it’s not a Creative Cloud license.  Support chat is no help and there doesn’t seem to be anywhere to email.  

    4 replies

    kglad
    Community Expert
    Community Expert
    August 12, 2026

    and your adobe account isn’t relevant to activated devices 

    Peru Bob
    Community Expert
    Community Expert
    August 12, 2026

    Short version:

    Since you no longer have access to the old computers to deactivate, you can’t restore any activations.

    leo.r
    Community Expert
    Community Expert
    August 12, 2026

    If you can’t access the old machines, then it’s unlikely you’ll be able to deactivate your licenses. The software is too antique and the infrastructure isn’t there anymore.

    If there are any known tricks to achieve this, I’m sure others will chime in.

    Jeff_A_Wright
    Community Manager
    Community Manager
    August 12, 2026

    Thank you for your question, Ramonashires.


    I understand how frustrating it can be to run into an activation limit when you no longer have access to your previous computers.


    Based on the information you shared, it appears that your Master Collection license has reached its activation limit. If you still have access to any of the previously activated computers, you can deactivate the software on those devices and then activate it on your current computer.


    Please see for additional information about managing the activations included with your purchase, Ramonashires:

    Activation limit reached for non-subscription Adobe desktop applications


    Please update this discussion thread if you have any additional questions, Ramonashires. ^JW