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Ldgraphics
Participant
March 25, 2019
Answered

I have a windows and don't know how to install my master collection

  • March 25, 2019
  • 3 replies
  • 332 views

I just switched from a MacBook to Windows and I can not figure out how to install my programs. My computer always says I need a File Manager/7z to open my collection but I also don't have a clue as to which one can do it best. I love my computer and hate to get rid of it just because of this issue. Please help!

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Correct answer Test Screen Name

When you choose to switch platform (between Mac and Windows) be sure to budget for all new apps. In this case you will now need to go subscription.

3 replies

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Test Screen NameCorrect answer
Legend
March 26, 2019

When you choose to switch platform (between Mac and Windows) be sure to budget for all new apps. In this case you will now need to go subscription.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
March 25, 2019

When you purchased it, did you get both a Mac and a Windows license?

gener7
Community Expert
gener7Community Expert
Community Expert
March 25, 2019

If you are downloading your suite from Adobe, the Windows version has 2 files: The 7z which contains the program and an .exe which uncompresses that .7z file, and creates the install folder. The Mac version just has a single .dmg Disk Image file.

If you can tell us what version you have, we can check that for you.

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