Skip to main content
Participant
August 8, 2026
Question

I have been billed even though I cancelled the free trial well before the trial end date. I have a cancellation confirmation but have been billed. How do I get my money back!

  • August 8, 2026
  • 2 replies
  • 8 views

I had a free trial which I cancelled before the end date. I have a cancellation confirmation email, but I’ve been charged! Furious! 
How do I get my money back! 

    2 replies

    Participant
    August 8, 2026

    It was a seven day trial. I cancelled after three days. Cancelled all - but they still took the first months money. It’s not ok. 

    John T Smith
    Community Expert
    Community Expert
    August 8, 2026

    Log in and go here to check your account to determine your status https://account.adobe.com

    Did you cancel everything?

     

    A refund takes up to 14 days and is automatic if you cancel in no more than 14 days of a trial
    After 14 days a trial becomes a subscription and there is no refund when you cancel