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paigeeswanson15
paigeeswanson15
Participant
October 13, 2015
Answered

I have been getting an Error Code 49 when trying to update my apps. I have emptied my Temp folder. I have a Mac. Please help.

  • October 13, 2015
  • 1 reply
  • 215 views

I have been getting an Error Code 49 when trying to update my apps. I have emptied my Temp folder. I have a Mac. Please help.

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Correct answer Kanikas

Hi,

Refer:-

Open Temp folder.

Clear the Temp folder content.

Disable your computer Firewall and Antivirus for sometime.

Launch CC Desktop and try downloading Apps.

You can also refer below document.

Error downloading Creative Cloud applications

Hope This helps !!!

1 reply

Kanikas
KanikasCorrect answer
Legend
October 13, 2015

Hi,

Refer:-

Open Temp folder.

Clear the Temp folder content.

Disable your computer Firewall and Antivirus for sometime.

Launch CC Desktop and try downloading Apps.

You can also refer below document.

Error downloading Creative Cloud applications

Hope This helps !!!

P
paigeeswanson
Participant
October 13, 2015

I have done all of this and nothing helps. I do not know how to disable firewall or antivirus. I have a mac and am unaware of if i have these or where they are located.

Kanikas
Kanikas
Legend
October 13, 2015
  1. Choose System Preferences from the Apple menu.
  2. Click Security or Security & Privacy.
  3. Click the Firewall tab.
  4. Unlock the pane by clicking the lock in the lower-left corner and enter the administrator username and password.
  5. Click "Turn On Firewall" or "Start" to enable the firewall.
  6. Click Advanced to customize the firewall configuration.
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