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dv8kiwi
dv8kiwi
Inspiring
December 18, 2019
Answered

I have been locked out of creative cloud!!

  • December 18, 2019
  • 1 reply
  • 1557 views

I have CC on 2 computers. I am signed in on one no problem, but when I try to use an app on the other it gets me to sign in again, but tells me to change my password! I don't want to change my password, and it conforms to requirements as I changed it only recently. What's more if I click on the link to reset I get an email in SPANISH! WTF? Has Adobe been hacked AGAIN?? 

This topic has been closed for replies.
Correct answer bucksommerkamp

You should be able to run CC on two computers (not at the same time). Sounds like you should contact Adobe to try to get everything reset back to the two computers you care about (in English). 🙂 

 

This is a public user-to-user forum, not the link to Adobe support, so other users here can't help with an account problem. But here's a way to get help directly from Adobe:

1 reply

bucksommerkamp
Community Expert
bucksommerkampCommunity ExpertCorrect answer
Community Expert
December 19, 2019

You should be able to run CC on two computers (not at the same time). Sounds like you should contact Adobe to try to get everything reset back to the two computers you care about (in English). 🙂 

 

This is a public user-to-user forum, not the link to Adobe support, so other users here can't help with an account problem. But here's a way to get help directly from Adobe:

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