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Participant
July 10, 2015
Answered

I have been trying to download this app 3 times now and do not know why it keeps giving me an error at the end or just says creative cloud is downloading

  • July 10, 2015
  • 2 replies
  • 204 views

I have been trying to download creative cloud and the dreamweaver app and all I am getting is cloud is downloading and dreamweaver keeps saying error.

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Correct answer John T Smith

Please read https://forums.adobe.com/thread/1499014

-try some steps such as changing browsers and turning off your firewall

-also flush your browser cache so you are starting with a fresh browser

http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-wip/

http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

or

A chat session where an agent may remotely look inside your computer may help

Creative Cloud chat support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

2 replies

Pattie-F
Legend
July 18, 2015
John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
July 10, 2015

Please read https://forums.adobe.com/thread/1499014

-try some steps such as changing browsers and turning off your firewall

-also flush your browser cache so you are starting with a fresh browser

http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-wip/

http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

or

A chat session where an agent may remotely look inside your computer may help

Creative Cloud chat support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html