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jason2013s
jason2013s
Participant
April 15, 2015
Question

I have been trying to install photoshop elements 13 and seem to have done so three or four times but it has not completed the installation on any of those occasions. I have read (once) and accepted (twice) the terms and conditions, but have got no fu

  • April 15, 2015
  • 1 reply
  • 53 views

I have checked out the trouble shooting page, but was lead in to an area ('purchases from Adobe store') which was not appropriate to my query as I bought the licence from John Lewis.

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 15, 2015

    uninstall (if it's installed), clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and then reinstall.

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