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Sarah Scully Photography
Participant
April 11, 2020
Question

I have been unable to sign in to Creative Cloud on my computer or us the Adobe apps

  • April 11, 2020
  • 1 reply
  • 194 views

Please help! Lightroom Classic would not import any photos. I tried to see if I needed to update Lightroom Classic, but when I try to go in to Creative Cloud, it gives me an error message and won't log me in. My email and password work at adobe.com, but not in Creative Coud. The Error message that pops up when I try to log in says, "You've been signed out. Unable to authenticate your Adobe ID. Sign in again with your Adobe ID and password to continue using Adobe apps."  What is going on? I need to use Lightroom!

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1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 11, 2020

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Post back if you still need help.

 

Nancy O'Shea— Product User & Community Expert
    S
    Sarah Scully PhotographyAuthor
    Participant
    April 13, 2020

    Finally got it to work. I did the same thing I did a zillion times yesterday, but today I was able to sign in. Thanks!

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