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J
Jack Benoun
Participant
July 24, 2012
Question

I have bought a student CS6

  • July 24, 2012
  • 2 replies
  • 538 views

I have bought a student CS6 as I attend Grays Harbor College in Aberdeen, WA and have installed it on my desktop and on my laptop, which I carry to school.  The laptop and desktop were initialized with the proper number sent by email with no problems.  Last Saturday when opening the program it wanted to give me a 30 day trial which is wrong, but I had to day yes and expected to put the initialized number in later.  Trying to put the number in it says that it is not correct and now I can’t open the program at all.
I can understand that you want to stop the stealing of your programs, but penalizing the legitimate buyer is making it a little too hard.

    This topic has been closed for replies.

    2 replies

    Mylenium
    Mylenium
    Legend
    July 25, 2012

    As Jeff said, something is messing with your licensing system. Either it's a genuine permission issue or another software on your system is interfering, which could be anything from an overly keen virus scanner to some exotic freeware program that has replaced a critical system DLL. Anyway, you did provide zero system information, so this is not even beginning to go anywhere. Check the things I mentioned and then come back with more details.

    Mylenium

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    July 24, 2012

    It sounds like you are facing a permission issue with your licensing information.  What operating system are you using on the computer which is now in trial mode?  Do you have any other Adobe software installed on this computer?

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