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I have cancelled my plan by mistake, I just want to change my plan

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I have cancelled my plan by mistake, I just want to change my plan from adobe stock to Just Adobe for one year. So what should I do right now?

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R

Rashmi27002770wxveCorrect answer

Community Manager

Hi there,

We are happy to help!

We checked the account details associated with your email ID and we see that you haved two subscription.

1) Adobe Stock: which has a billing issue and that needs to be sorted with the help of the Support team.

2) Creative Cloud All Apps: which I guess you are referring has been cancelled by you in error and is currently under Cancelling status.

Once, the plan is cancelled unfortunately, we cannot reinstate that. You will have to subscribe again.

However, since it was an error as suggested earlier please contact the Support team and do them know what the issue is and they may be able to help you adjust the penalties of early cancellation and you can purchase the plan again.

Also, please read the articles below to learn about cancellation terms for your subscription and also how to change the plan.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

https://helpx.adobe.com/manage-account/using/change-plan.html

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

R

Rashmi27002770wxve

Correct answer

Community Manager

Hi there,

We are happy to help!

We checked the account details associated with your email ID and we see that you haved two subscription.

1) Adobe Stock: which has a billing issue and that needs to be sorted with the help of the Support team.

2) Creative Cloud All Apps: which I guess you are referring has been cancelled by you in error and is currently under Cancelling status.

Once, the plan is cancelled unfortunately, we cannot reinstate that. You will have to subscribe again.

However, since it was an error as suggested earlier please contact the Support team and do them know what the issue is and they may be able to help you adjust the penalties of early cancellation and you can purchase the plan again.

Also, please read the articles below to learn about cancellation terms for your subscription and also how to change the plan.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

https://helpx.adobe.com/manage-account/using/change-plan.html

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

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Nancy OShea

Community Expert

If you cancelled everything, you'll need to re-subscribe.

Once a plan is cancelled, it's gone for good. See plan options below. HINT: DO NOT check the box for Adobe Stock.

https://www.adobe.com/creativecloud/plans.html

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Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

i'm not sure what "just adobe" is, but make sure you know what you want before contacting adobe support per @Peru Bob. https://creative.adobe.com/plans

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Peru Bob

Community Expert

@kglad

I think the OP just wanted to cancel the Adobe Stock subscription and not the Adobe App (or Apps) subscription.

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kglad

Community Expert

@Peru Bob

that makes more sense than my interpretation of the op's message.

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Peru Bob

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

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