I have computers that are no longer working with production premium serials that need to be deactivated.

Forum|Forum|1 day ago
June 11, 2026
3 replies
20 views

I have contacted adobe via chat agent.

They said that they would email me. They emailed me to a page that didn’t have a solution.

They closed the Ticket.

Contacted Agent and they told me to post on here.

I would like my serials deactivated on the dead computers they’re registered please.

Correct answer Ged_Traynor

@runlivid Adobe no longer reset activation counts for perpetual licences, so if you can’t deactivate it from the previous installs, you’re out of luck.

Nancy OShea

Community Expert

No can do. Only you can deactivate a device with legacy Creative Suite on it.

If the devices are lost or dead, you’re stuck. Those activations are gone forever.

You’ll need to replace Creative Suite.

Photography Plan

Creative Cloud Pro

https://www.adobe.com/creativecloud/plans.html

Nancy O'Shea— Product User & Community Expert

Jeff_A_Wright

Community Manager

Thank you for posting to this public discussion forum, @runlivid.

Thank you for your long-term use of our software and services, @runlivid!

@Ged_Traynor is correct, you will need to deactivate the software on a previous installation. Please see

for more information about managing any remaining activations Creative Suite Production Premium.

Ged_Traynor

Correct answer

Community Expert

@runlivid Adobe no longer reset activation counts for perpetual licences, so if you can’t deactivate it from the previous installs, you’re out of luck.

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