Skip to main content
C
coralinejones
Participant
July 6, 2015
Answered

I have cs5 on a pc? Thinking of changing to Mac

  • July 6, 2015
  • 3 replies
  • 179 views

‌i have cs5, had it on disc for my pc but I spilt a drink on laptop end now thinking of changing to a Mac, will o have to re buy photoshop? Or can it be deactivated and I doenliad Mac version?

thanks, Ellie

    This topic has been closed for replies.
    Correct answer John Waller

    You could check this KB article for platform swap

    https://helpx.adobe.com/x-productkb/policy-pricing/exchange-product-language-os.html

    Not sure why an Adobe employee would advise a CS5 owner to try a platform swap when platform swaps only apply to CS6.

    The article linked above states:

    "If you require a different language or operating system version of a product you purchased from Adobe, you can exchange your product. For example, if you now run Mac OS instead of Windows, you can swap Creative Suite 6 for Windows for Creative Suite 6 for Mac. Or you can exchange your product for a different language version. Here’s how.

    Note:

    If you have an older version of a product, you must order an upgrade instead of an exchange."

    So the customers options are:

    1. Stay with CS5 Win and buy a Win laptop
    2. Run CS5 Win on the Mac via Bootcamp or Parallels
    3. Purchase a CS6 for Mac upgrade
    4. Join the Cloud.

    3 replies

    John Waller
    Community Expert
    John WallerCommunity ExpertCorrect answer
    Community Expert
    July 6, 2015

    You could check this KB article for platform swap

    https://helpx.adobe.com/x-productkb/policy-pricing/exchange-product-language-os.html

    Not sure why an Adobe employee would advise a CS5 owner to try a platform swap when platform swaps only apply to CS6.

    The article linked above states:

    "If you require a different language or operating system version of a product you purchased from Adobe, you can exchange your product. For example, if you now run Mac OS instead of Windows, you can swap Creative Suite 6 for Windows for Creative Suite 6 for Mac. Or you can exchange your product for a different language version. Here’s how.

    Note:

    If you have an older version of a product, you must order an upgrade instead of an exchange."

    So the customers options are:

    1. Stay with CS5 Win and buy a Win laptop
    2. Run CS5 Win on the Mac via Bootcamp or Parallels
    3. Purchase a CS6 for Mac upgrade
    4. Join the Cloud.
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 6, 2015

    @am,

    unless there's a new policy that's not helpful and is just going to frustrate a customer.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 6, 2015

    your pc license will not work on a mac and adobe only supports license swaps for cs6.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices