kathrynm69694165

Participant

Answered

I have downloaded the Creative Cloud setup but the installer refuses to open

Forum|Forum|11 years ago
May 25, 2015
2 replies
308 views

I have paid money for this subscription and am not able to access any downloads or content. I try to download the installer, but after the download is complete the installer does not open, and thusly does not install the desktop app. If I can't get this installer to work, I'm going to request my money returned. !

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Correct answer Ned Murphy

App doesn't open | Progress wheel spins continually

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

Participating Frequently

Are you unable to install Adobe Creative Cloud desktop application and then it does nothing when you double click on Creative Cloud setup.exe file? ?

kathrynm69694165Author

Participant

Yes. The setup downloads but when I double click the installer doesn't open

Participating Frequently

Right click on Creative Cloud setup file and select Properties option.

In the Properties window , in the right bottom side, if present click on Unblock button and then click Apply and then Ok.

Then try to install.,

Example:

Note: Let me know if UnBlock button is not present.

Also specify the version of Windows ,

Ned MurphyCorrect answer

Legend

App doesn't open | Progress wheel spins continually

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html