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lisav15691198
Participant
January 9, 2020
Question

I have extended my subscription, but the expiration date has not been extended by one year?

  • January 9, 2020
  • 2 replies
  • 189 views

I have renewed my subscription. I have entered the code, but it still says that my subscription will expire next week, instead of next year. What to do?

This topic has been closed for replies.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 9, 2020

Please allow 24h before contacting support. The renewal process takes some time. Mine took half a day before I got the message that the renewal did effectively work.

ABAMBO | Hard- and Software Engineer | Photographer
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 9, 2020

    This is a public forum, not the link to Adobe support
    -other users here can't help with an account problem
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html

     

    Also - beware of answering anyone who sends you a private message
    https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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