I have full subscription, yet when I log in shows i'm a "free user"

Forum|Forum|7 years ago
February 3, 2019
3 replies
851 views

I have my active suscription since last august.

Today, when I was working without changing anything related, i was trying to activate fonts of creative cloud subscription and my account is switched itself from "full membership" to a "free user", without letting me keep working on with Typekit as I was doing.

There is no place in the FAQ for this, so I really don't know what to do.

What should be my next step?

Thanks!

This topic has been closed for replies.

B

benw525841597154115

Adobe Employee

Hi Carlos,

I'm sorry you ran into trouble here. If the other suggestions haven't resolved this issue, would you send us an email here fontsupport@adobe.com with your account details? We'll look into it.

Cheers,

Benjamin

C

Carlos027Author

Participant

Hi Benjamin

Thanks for your answer.
I just emailed to fontsupport@adobe.com with my account info.

Please let me know if you need something more.

Thanks in advance.

stokerjohn

Participating Frequently

My company have also renewed our subscription and yet our cc suite has determined we are still on trial.

My colleague had spent most of last Friday talking to the inept call staff in India who have finally said they have put our case in the hands of senior account staff, whatever that means, however apparently we have to continue to use the trial software until the useless Adobe can sort it. I run a business and I have spent £3500 on renewing my subscription, I expect a good customer service and not this awful behaviour.

Adobe you have our money, make sure we have our service.