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Faysone
Participant
November 22, 2013
Answered

I have installed an UPGRADE for LR5 and by mistake downloaded an upgrade thinking it was an UPDATE

  • November 22, 2013
  • 1 reply
  • 356 views

Can I simply reinstall my discs? Should I de-install the download? Will I lose data i.e. photographs which I was working on while the new upgrade was installing?

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Correct answer Jeffrey_A_Wright

Faysone the Lightroom updates are actually the full installation software.  You can install the 5.2 update to reinstall.

1 reply

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
November 22, 2013

Faysone the Lightroom updates are actually the full installation software.  You can install the 5.2 update to reinstall.

F
FaysoneAuthor
Participant
November 23, 2013

Thank you Jeff. I am using an iMac with the new Mavericks software.  I first installed an upgrade for LR5 from discs which I purchased some weeks ago and seemed to be using the installation to work on my photographs. Then a screen appeared talking about an upgrade  which seemed to be an update to the discs already installed for LR5 so I downloaded it while continuing to work on photos. There were no instructions to close application. When I did close the application at the end of my work session and then tried to reopen Lightroom it is asking for a serial number. When I put in the serial number I have on the discs it says can't use that because it's already being used.  So my question is can I deinstall this latest download and either recover the earlier version or reinstall the discs?  I would like to use the latest catalogue so that I have my latest work that I've done on my photos.

Apologies if this seems confusing - I am confused as to what has happened and would appreciate help. Thanks in advance.

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