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bennp21297805
Participant
January 30, 2016
Answered

i have installed cc on one machine but im not allowed to install it onto my laptop... only the trial

  • January 30, 2016
  • 1 reply
  • 229 views

I have paid for my cc subscription and I have installed my photoshop and cc onto my gaming/design tower at home but I have a high end laptop I'm wanting to install it onto and it will only let me install the trial version of the software rather than the full suite and ive looked al over the net and it says I can have it on 2 different machines and I'm only wanting to use it on 2. please can someone help me as I really need to install it onto my laptop for a customer I'm having to visit soon.

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Correct answer kglad

did you confirm that your account shows your subscription is what you expect, Adobe ID ?

did you sign out and then back in (using that same adobe id) to your cc desktop app?

if yes and yes, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if no to either, explain.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 30, 2016

Troubleshooting FAQ: What do I do if I have a membership but my app is acting as if I have a trial?

    B
    bennp21297805Author
    Participant
    January 30, 2016

    unfortunately I have tried all the options and the creative tool still says try/buy now and not open. I really do need a fix for this as I use photoshop everyday. please can someone give a 100% solution

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 30, 2016

    did you confirm that your account shows your subscription is what you expect, Adobe ID ?

    did you sign out and then back in (using that same adobe id) to your cc desktop app?

    if yes and yes, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    if no to either, explain.

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